Atlas Support Engineer (2nd Line Support)

Are you ready to revolutionise the world with TEKEVER? 🚀🌍

Join us, the European leader in unmanned technology, where cutting-edge advancements meet unparalleled innovation. We offer a unique surveillance-as-a-service solution that provides real-time intelligence, enhancing maritime safety and saving lives. TEKEVER is setting new standards in intelligence services, data and AI technologies.

Become part of a dynamic team transforming maritime surveillance and making a significant impact on global safety. 🌐

At TEKEVER, our mission is to provide limitless support through mission-oriented game-changers, delivering the right information at the right time to facilitate critical decisions.

If you’re passionate about technology and eager to shape the future, TEKEVER is the place for you! 👇🏻🎯

Job Overview:

About ATLAS: ATLAS, our advanced geospatial intelligence platform, integrates UAV data, external sensors and AI-driven analytics to deliver actionable insights. We are looking for an ATLAS Support Engineer to provide 2nd line support to our customers, ensuring smooth operations, troubleshooting complex issues and enhancing the overall user experience.

What will be your responsibilities:

Provide 2nd line technical support for ATLAS customers, resolving escalated issues that require in-depth investigation
Analyze, troubleshoot and resolve software, integration and performance issues related to ATLAS
Work closely with 1st line support teams, guiding them in resolving common issues and identifying trends
Collaborate with Engineering, QA and Product teams to escalate, reproduce and document critical issues
Assist customers with configuration, deployment and integration of ATLAS with their systems
Monitor and analyze system logs, API requests and network traffic to diagnose problems
Ensure timely resolution of incidents, providing regular updates to customers and internal stakeholders
Contribute to the development of knowledge base articles, troubleshooting guides and FAQs
Support software updates, patches and deployments, ensuring minimal disruption to users
Provide guidance to customers on best practices and usage of ATLAS

Profile and requirements:

3+ years of experience in a technical support, system administration or software troubleshooting role
Strong knowledge of Linux-based environments and ability to analyze logs and system performance
Experience troubleshooting web applications, APIs and network connectivity issues
Familiarity with SQL and database queries to assist with issue diagnosis
Experience working with RESTful APIs, debugging API requests and integrations
Familiarity with Docker, Kubernetes or other containerization technologies
Familiarity with scripting languages (Python, Bash) for automation and debugging
Experience with monitoring tools (ex. Prometheus, Grafana, ELK Stack) for analyzing system health
Excellent problem-solving skills and ability to work under pressure in a fast-paced environment
Advanced proficiency in Portuguese and English, with proven fluency at the C2 level in both languages
Ability to explain technical concepts to non-technical users in a clear and concise manner

Nice-to-Have Skills:

Understanding of geospatial data, mapping tools or GIS platforms is a plus
Exposure to cloud platforms (GCP, AWS or Azure) and cloud-based troubleshooting
Prior experience supporting defense, industrial or mission-critical systems

What we have to offer you:

An excellent work environment and an opportunity to make a difference;
Salary Compatible with the level of proven experience.

Do you want to know more about us ?

Visit our LinkedIn page at https://www.linkedin.com/company/tekever/